Convenient Virtual Care Options
Get care when you need it and start feeling better faster.
Our virtual care options give you convenient access to care from the comfort of home or on the go.
Start a virtual visit using your computer or mobile device wherever you have an internet connection. We’re licensed to provide virtual care in several states.
E-Visits
Request an e-visit through My Sanford Chart. You’ll complete an online questionnaire and get a diagnosis from a provider within hours.
Video Visits
Video visits are available 24/7 and wait times are often 10 minutes or less. All it takes to connect to a health care provider is a device with internet access.
Virtual Behavioral Health
Schedule an online visit with a licensed therapist or psychiatrist from the comfort and privacy of home.
E-Visits | Starting at $39
With an e-visit, you’ll complete a symptom questionnaire through My Sanford Chart. A Sanford Health provider will then assess your condition and respond within four hours.
The provider’s response will include:
- A diagnosis and treatment plan, including prescriptions as needed
- Next steps, which can include further evaluation or testing
You’ll receive the provider’s response through My Sanford Chart.
Who can complete an e-visit?
E-visits are available to most people in Iowa, Minnesota, North Dakota and South Dakota. We offer virtual care for all ages, starting as young as 2 months old.
When should I do an e-visit?
E-visits are appropriate for several common issues including:
2 months to 2 years old
- Diaper rash
2 months and older
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin infections
2 years and older
- COVID-19 (Coronavirus)
6 years and older
- Allergies and hay fever
- Rash
- Sunburn
12 years and older
- Athlete’s foot
18 years and older
- Lower back pain
- Breastfeeding mastitis
- Cough
- Diarrhea
- Influenza (Flu)
- Heartburn
- Lower back pain (up to 65 years old)
- Sinus problems
- Urinary problems (up to 65 years old)
- Vaginal yeast infection
How do I start an e-visit?
- Sign in to your My Sanford Chart account.
- Follow the prompts to describe your symptoms and complete the e-visit questionnaire.
- Wait for a diagnosis and treatment plan, available within four hours.
How much does an e-visit cost?
E-visits are $39. You can pay for the visit by credit, debit, FSA or HSA card.
Where do I go for laboratory testing?
Your provider may order tests to further assess your symptoms and create a treatment plan. You can complete laboratory testing at a Sanford Health location that is most convenient for you. The results will be shared with you and your provider.
For patients in the Bismarck, Mandan and Dickinson areas, call your local laboratory to schedule an appointment.
Laboratory tests are not included in the $39 e-visit flat fee. These tests are billed to your insurance.
On-Demand Video Visits | Starting at $69
Start an on-demand video visit with a Sanford Health provider using My Sanford Chart. During your video call, you can talk face-to-face with a provider who will evaluate your symptoms and discuss:
- A diagnosis and treatment plan, including prescriptions as needed
- Next steps, which can include further evaluation or testing
Who can complete an on-demand video visit?
Video visits are available to most people in the Midwest (Iowa, Minnesota, Nebraska, North Dakota and South Dakota), as well as in some southern states (Arizona, Florida and Texas). We offer virtual care for all ages, starting as young as 2 months old.
When should I do a video visit?
Available 24/7 with a wait time of about 10 minutes, on-demand video visits are great when you need care now. Video visits can address urgent health care needs, including:
2 months to 2 years
- Diaper rash
2 months and older
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin Infections
2 years and older
- COVID-19 (Coronavirus)
6 years and older
- Allergies and hay fever
- Cold
- Rash
- Sunburn
12 years and older
- Acne
- Athlete's foot
18 years and older
- Anxiety
- Breastfeeding mastitis
- Minor cuts, scrapes, and abrasions
- Nausea
- Cough
- Diarrhea
- Heartburn
- Influenza (flu)
- Lower back pain (up to 65 years old)
- Sinus problems
- Urinary problems (up to 65 years old)
- Vaginal yeast infection
How are online video visits and in-person urgent care different?
Video visits cover a wide range of common conditions and can be a less costly care option than urgent care. With a video visit, you’ll see a provider through your device screen, rather than face-to-face in person like traditional urgent care. Additionally, video visits are available 24/7 whereas urgent care hours vary by location.
Unsure on what type of care you need? Try My Sanford Nurse.
How do I start a video visit?
- Sign into your My Sanford Chart account.
- Follow the prompts to get started. After answering a few short questions, you’ll receive a message in My Sanford Chart when a provider is ready to begin.
How much does a video visit cost?
On-demand video visits are $69. To pay for the visit, you can use a credit, debit, FSA or HSA card.
Where do I go for laboratory testing?
Your provider may order tests to further assess your symptoms and create a treatment plan. You can complete laboratory testing at a Sanford Health location that is most convenient for you. The results will be shared with you and your provider.
For patients in the Bismarck, Mandan and Dickinson areas, call your local laboratory to schedule an appointment.
Laboratory tests are not included in the $69 on-demand video visit flat fee. These tests are billed to your insurance.
Virtual Behavioral Health Visits | Covered by most insurances
Schedule a virtual behavioral health visit with a licensed therapist or psychiatrist using My Sanford Chart. When it’s time for your visit, you can use your computer or mobile device to talk face-to-face with a behavioral health provider.
During a virtual behavioral health visit, a provider can:
- Identify and diagnose mental, behavioral or emotional disorders
- Discuss a treatment plan, including prescriptions as needed
Who can complete a virtual behavioral health visit?
Virtual behavioral health visits are available to anyone ages 10 and older in Iowa, Minnesota, North Dakota or South Dakota.
When should I do a virtual behavioral health visit?
Schedule an online behavioral health visit with a therapist if you’re experiencing:
- A change in your eating or sleeping habits
- A lack of interest in activities you once enjoyed
- A new mental health concern
- Symptoms of burnout
- Relational or emotional issues, including trouble managing emotions
- Unhealthy habits that are affecting your quality of life
Schedule an online behavioral health visit with a psychiatrist if you:
- Are noticing significant changes in your mood, such as feeling sad then energetic in a short period of time
- Are taking medications for conditions such as bipolar disorder, ADHD or schizophrenia
- Have seen a psychiatrist in the past
- Have seen or heard things that others do not
If you’re thinking about suicide or self-harm, call the National Suicide Prevention Lifeline or call 211 now. Learn how you can help prevent suicide.
How do I start a virtual behavioral health visit?
- Sign in to your My Sanford Chart account.
- Select Schedule an Appointment.
- Select Virtual Behavioral Health.
- Follow the prompts and choose a time that works best for you.
My Sanford Nurse
What is My Sanford Nurse?
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Reach an experienced Sanford Health nurse now over the phone. Available 24 hours a day, seven days a week, a nurse is here to assess your symptoms and answer your health questions. Based on your condition, your nurse can tell you whether to go to the clinic or the ER. |
Call a nurse in your area today
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