Stay connected with your health care
To better serve our patients, we offer convenient text messaging that enables you to receive important health updates, appointment information and more from your phone.
Find answers to some frequently asked questions about our text messaging services below.
Frequently Asked Questions about Text Messaging
Why should I sign up?
Text messaging with Sanford Health gives you the ability to quickly, safely and easily access important health updates and appointment reminders.
How do I sign up to receive texts from Sanford Health?
To opt in, you can text START to 23701, update your communication preferences in your My Sanford Chart account or sign up at the front desk when you check in for an appointment at any Sanford Health location.
I don’t want to receive texts from Sanford Health anymore. How do I opt out?
To opt out, you can text STOP to 23701, update your communication preferences in your My Sanford Chart account or opt out at the front desk when you check in for an appointment at any Sanford Health location.
I accidentally opted out. What do I do?
To start receiving messages again, you can text START to 23701, update your communication preferences in your My Sanford Chart account or ask for help at the front desk when you check in for an appointment at any Sanford Health location.
Will I receive texts about my upcoming appointments?
Yes, if you have signed up for text messaging with Sanford Health, you will receive text message reminders prior to your appointment.
What happens if I do not respond to the appointment confirmation text message?
Your appointment will remain as scheduled if you do not respond to the appointment confirmation text message.
How do I update my phone number for text messaging?
You can update your phone number by editing your contact information in your My Sanford Chart account or by asking for help at the front desk when you check in for an appointment at any Sanford Health location.
What number will Sanford Health’s texts come from?
Communication about your appointments and care will come from 23701.
Does this service cost me anything?
Sanford Health will not charge you for text messages. Standard text messaging rates associated with your phone plan may apply.
Can I use an international phone number?
No, we can only text phone numbers associated with one of the 50 states in the United States.
Who can I contact if I have questions about text messaging with Sanford Health?
Please reach out to your local Sanford Health location if you have any questions about these services. Our patient access representatives will be able to assist you.