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Black Hills Orthopedic & Spine Center, along with Black Hills Urgent Care, Black Hills Surgical Hospital, Creekside Medical Clinic, Black Hills Plastic Surgery, and some providers from Rapid City Medical Center are all now part of Sanford Health.
This combination brings together trusted local care teams with Sanford Health’s integrated system of clinics, hospitals and specialty services across the region. Our shared goal is simple: To continue providing the care you know and trust, while expanding access to resources, technology and services that support your health.
For most patients, your providers, care teams, phone numbers and locations remain the same. For those seeing a provider previously at Rapid City Medical Center, click here to see their new locations and phone numbers. Beginning May 4, some behind-the-scenes systems, like patient records, billing and communication tools, will transition to Sanford Health.
Below, you’ll find answers to common questions about what’s changing and what to expect.
Legacy System Links
Please use these links to access your medical records and pay bills.
Black Hills Orthopedic & Spine Center
Black Hills Plastic Surgery
Black Hills Surgical Hospital
Black Hills Urgent Care
Creekside Medical Center
Rapid City Medical Center
Frequently asked questions
What is changing on May 4?
On May 4, Black Hills locations, Creekside Medical Clinic, and some providers from Rapid City Medical Center will transition to Sanford Health systems for electronic medical records (EMR), patient communications, billing and scheduling. Your care team and services will remain the same, but you’ll start seeing “Sanford Health” in messages, portals and statements.
Will my doctor or care team change?
If you see a provider and care team at a Black Hills location or Creekside Medical Center, they will remain the same.
If you see a provider at Rapid City Medical Center who now works for Sanford Health, they will be practicing at a new location. So, your provider will remain the same, but your care team may change. You can find updated location information here:
Sanford Health Tower Road Clinic
Sanford Health Jordan Drive Clinic
What happens to my medical record?
For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care: Your medical record will move into Sanford Health’s My Sanford Chart. This allows your care team to easily access your information and supports a more connected care experience. Your previous health information may not appear right away as we transition, but any information from visits on or after May 4 will be in My Sanford Chart immediately.
Access My Sanford Chart patient portal here: https://www.mysanfordchart.org/
Download the Sanford app through the Apple App Store or the Google Play Store.
For patients seeing a Rapid City Medical Center provider now at Sanford Health Jordan Drive Clinic, Sanford Health Tower Road Clinic or The Endoscopy Center, LLC: Your health care team will continue to use eClinic Works in this transition, so your medical records will still be available in the healow app and eClinical Works portal.
Download the healow app through the Apple App Store or the Google Play Store.
For Black Hills Plastic Surgery patients: You can now use the Symplast app or portal to view your health record for visits at Sanford Health 5th & Texas Clinic, the new home of Sanford Health plastic surgery services.
Download the Symplast Patient app through the Apple App Store or the Google Play Store.
What patient portal and app should I use?
Patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care:
- Before May 4: Continue using your current patient portal for appointments and records related to visits on or before May 3.
- Starting May 4: You will use My Sanford Chart or the Sanford app to manage your care.
With My Sanford Chart and the Sanford app, you can:
- Message your care team
- View test results
- Manage and schedule appointments
- Complete check-in forms
- Pay bills
You can also access My Sanford Chart through the <Sanford app> on iOS or Android.
Download the Sanford app through the Apple App Store or the Google Play Store.
Patients seeing a Rapid City Medical Center provider now at Sanford Health Jordan Drive Clinic, Sanford Health Tower Road Clinic or The Endoscopy Center, LLC:
- Before May 5: Continue using your current patient portal and app for appointments and records related to visits on or before May 4.
- Starting May 5: You will continue to use the healow app to manage your care.
Download the healow app through the Apple App Store or the Google Play Store.
Patients of Black Hills Plastic Surgery: Please begin using the Symplast app and patient portal to manage your care at Sanford Health 5th & Texas Clinic, the new home of Sanford Health plastic surgery services.
Download the Symplast Patient app through the Apple App Store or the Google Play Store.
Will I receive messages from Sanford Health?
Yes. Beginning May 4, appointment reminders, visit updates, billing notices and other communications will come from Sanford Health through phone, text, email or mail.
For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care:
To enroll in text messaging with Sanford Health, text “START” to 23701. Through texting you can:
- Pre-register for your visit
- Complete forms
- Update your health info
- Get appointment reminders
How will billing work?
Depending on the dates of your services, you may temporarily see bills from more than one system.
- Services on or after May 4: Bills will come from Sanford Health.
- Services on or before May 3: Bills will continue through current billing systems.
You will continue to have access to pay bills for services received before May 4 here:
Black Hills Orthopedic & Spine Center
Black Hills Plastic Surgery, call (605) 343-7208
Black Hills Surgical Hospital
Black Hills Urgent Care, call (605) 791-7777
Creekside Medical Center
Rapid City Medical Center
Where do I pay my bill?
For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care:
You’ll have multiple ways to pay Sanford Health bills, including online, via the My Sanford Chart app, by phone, by mail or in person. Learn more about your billing and payment options.
How do I schedule an appointment after May 4?
You can continue to schedule in many of the same ways, with expanded options available through Sanford Health:
For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care:
- Online scheduling through My Sanford Chart, the Sanford app, and through sanfordhealth.org
- By contacting your clinic directly
For patients getting urgent care at the Haines Ave Clinic and Baken Park Clinic, scheduling and “Reserve My Spot” options will continue to be available.
Can I still visit the same locations?
All Black Hills clinic and hospital locations remain open and continue to serve patients.
Sanford Health providers will not be located at the Rapid City Medical Center. You can find new location information for providers who worked out of the medical center, now located at the Jordan Drive Clinic and the Tower Road Clinic. Click to see a complete list of all Sanford Health locations in the Black Hills region.
How will I get my prescription refills?
When you need a prescription refill, please continue to contact your pharmacy. When you need a prescription renewal, that is, you’re out of refills, contact your provider. Once you’ve established care in My Sanford Chart, you will also be able to request renewals in the app.
Where can I learn more or get help?
Reference the chart below for information on all the changes and know that you can always contact us with questions:
- My Sanford Chart technical assistance – (866) 808-5274
- Billing and patient accounts assistance –
- For patients of Black Hills Orthopedic & Spine Center, Creekside Medical Clinic, Black Hills Surgical Hospital and Black Hills Urgent Care: (877) 629-2999
- For patients of Sanford Health Jordan Drive Clinic, Sanford Health Tower Road Clinic and The Endoscopy Center, LLC: (800) 346-0747
- For appointment management including scheduling, rescheduling or canceling visits – call your clinic until you’ve completed a visit after May 4.
- Veterans Information Hotline – (800) 949-1848
